Freshworks acquires AI incident investigation platform Robusta

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Deal strengthens company’s ITSM platform with automated root-cause analysis and remediation for large-scale environments

By BL Chennai Bureau

Updated - October 29, 2026 at 01:02 PM.

SaaS major Freshworks has announced the acquisition of Robusta Dev, an incident intelligence engine that uses AI to investigate technology disruptions, identify root causes, and recommend remediation actions.

The acquisition is expected to strengthen the incident management and IT operations capabilities of Freshservice, the company’s IT Service Management (ITSM) platform.

Together with its other platforms like FireHydrant, the ecosystem will help IT and engineering teams move faster from identifying problems to resolving them.

Functioning like an AI site reliability engineer, Robusta automates the investigation of disruptions, identifies root causes, and surfaces actionable insights directly into incident workflows.

It has been optimised for very large scale production environments for customers for whom momentary reliability issues can cause a loss of revenue.

“LLMs are fantastic at troubleshooting incidents. Our technology lets AI Agents do that effectively in large enterprise environments, where there are so many raw events that investigating each one individually would be exorbitant from a token cost perspective,” said Natan Yellin, Co-Founder and CEO of Robusta.

Published on October 29, 2026

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